Business process outsourcing

Professional, convenient and secure BPO

Recruitment, HR & Training coupled with Enterprise IT Infrastructure & Cyber Security. All to provide you with an exceptional talent service.

Find out how Umbrella Talent does it.

Umbrella Talent. The BPO Leaders.

When your business is set to grow, but being held back…

When you need to quickly add capacity for peak season, but don’t have anyone on hand…

When you’ve used BPO services before, but have been let down…

When your admin is gridlocked, but you just can’t clear the traffic jam…

Turn to UmbrellaTalent – a new approach to BPO for Aussie SMEs.

With permanent offices and senior management in Brisbane, Australia, and Cebu City, Philippines, we don’t help you get admin work done offshore, so much as bring Australian-grade solutions to you.

DIGITAL MARKETING ASSISTANTS

DIGITAL RECEPTIONISTS

EXECUTIVE ASSISTANTS

BOOKKEEPERS

CUSTOMER SUPPORT

OFFICE MANAGERS

PAYROLL OFFICERS

ORDER PROCESSORS

GENERAL ADMIN

INVOICING

KEY INDUSTRIES

For nearly all tasks that don’t require a face-to-face customer meeting, interpersonal management or a hands-on technician, we can help you get the work completed efficiently and cost-effectively.

We’re set up to support businesses in fields such as:

Working with Umbrella Talent

Building your team, meeting clients, making deals and winning accounts – the admin drag of turning all those opportunities into operational activity often gets in the way. Yet it simply has to be done. The trade-off of high-leverage activities triggering routines of low-leverage admin is frustrating. With UmbrellaTalent, it’s not a trade-off you have to make anymore.

When you work with us, we’ll guide you through a staged process for a truly end-to-end solution that lifts your back-of-house out of the admin swamp:

Step 1

You contact us

Step 2

A senior HR manager will conduct a business process analysis with you

Step 3

Agreement to proceed

Step 6

We shortlist likely candidates

Step 5

We review our talent pool and/or advertise for the role

Step 4

You supply the job description/we can create one for you

Step 7

Together you and UmbrellaTalent interview them via videoconference

Step 8

You select your new staff member

Step 9

We onboard them, set up their IT systems and arrange their new email address

Step 12

We conduct monthly performance reviews of your resource

Step 11

We proactively monitor their use of time and equipment

Step 10

They start work with you

Aside from developing the job description, the time investment on your end for the entire process is usually just 3 hours – including candidate interviews.

Further, our approach is flexible, meaning we can help you just as effectively when you know exactly what you need as well as when you don’t know exactly what support you need.

READY TO TRANSFORM YOUR BUSINESS?